Upload your manuals, FAQs and support guides. AiRingDesk answers your support line 24/7, helps callers from your own information, walks them through the first steps — and passes anything it can't solve to your team with a full summary.
The same setup as our receptionist, built around the information your support team already has.
Add your manuals, troubleshooting guides, FAQs, warranty and returns policies in your dashboard — PDFs and documents for every product or service you support.
Point your existing support line at AiRingDesk — out of hours, when your team is busy, or all the time. Customers keep the number they know.
Callers explain the problem in their own words. She answers from your documents and talks them through the simple first steps in your guides.
Anything she can’t solve is transferred or passed on with a summary — what the product is, what’s wrong and what’s already been tried.
Most support calls are the same questions again and again. Let her handle those from your guides, so your team can focus on the problems that really need them.
A security company's support line at 9pm. She finds the answer in their guide, keeps the caller calm and books the job in for the engineers.
What the caller wants: Alarm keypad beeping, showing a low-battery message.
Already tried: Read the keypad message with the caller; explained it's the backup battery.
Action needed: Book a battery replacement visit — customer details and best times taken.
Fictional example for illustration.
Upload it in your dashboard, and update it whenever your products, prices or policies change.
You decide what she helps with, what she should never advise on, and what goes straight to your team. If something isn't in your information, set her up to take details and pass it on rather than guess.
Every call ends with an email summary and transcript, and is logged in your dashboard. On Business, call details can flow straight into your CRM or helpdesk.
Your manuals, troubleshooting guides, FAQs, warranty and returns policies — the information your own support team uses. Upload it in your dashboard and add new versions whenever your products or policies change. If you have a very large library, talk to us and we'll help you set it up.
She talks callers through the first steps in your guides and answers questions from your information. Anything she can't resolve is passed to your team with a summary of the product, the problem and what's already been tried.
Set her up to take the caller's details and pass the call on rather than guess. Your team gets a summary and transcript, so they can pick it up straight away.
You decide. Most businesses tell her to pass anything safety-related — electrics, gas, water leaks, injuries — straight to their team, and to tell callers to dial 999 in an emergency.
Every call creates an email with the summary and transcript and is logged in your dashboard. On the Business plan, call details can also be sent into your CRM or helpdesk automatically with webhooks.
Yes. Divert your support line only when you're closed or busy, and your team handles the rest as normal.
Yes — upload the guides for each product or service. Callers just describe what they have and what's wrong.
Every plan answers 24/7 and emails you after every call — choose by how many calls you get. Starter adds voicemail recordings, and Business adds full call recording plus CRM and webhook integration for helpdesks.
Ring our live demo to hear it first, then start your free trial. Tell us about your business, divert your number and you're live — usually in about 10 minutes.