Your coordinators are out on visits, on the phone or covering shifts. AiRingDesk answers every call to your agency, day and night — new enquiries, referrals, job applicants and messages — and emails you the details straight after.
A care agency's phone rarely stops — and a missed call from a family can mean a new client going elsewhere.
Families looking for care for a parent or relative. She takes down who needs care, where they live, the kind of support needed, when it’s needed from, and the best time to call back.
Calls from social workers, discharge teams and other professionals. She records the referrer’s details, organisation and what’s needed, so your team can respond quickly.
Recruitment calls can take over the office line. She can take each applicant’s name, contact details, experience, availability and whether they drive — however you want it done.
Questions about visits, messages for a carer or the office — taken down clearly and passed to the right person.
You decide what counts as urgent and who it goes to — for example, transferring straight to your on-call coordinator.
Evenings and weekends, when many families call, every caller still gets a friendly answer and a promise of a call back.
Your office is closed, but the call is still answered. On Monday morning the details are already in your inbox.
What the caller wants: Home care for her mother, starting next week after a hospital stay.
Details: Mrs Green, mother lives in Harrow, needs help mornings and evenings.
Action needed: Call back Monday to arrange an assessment.
Fictional example for illustration.
She works like a receptionist you've fully briefed — give her as much detail as you like, and change it whenever you need to.
Yes. Tell her you're recruiting and what to ask — name, contact details, experience, availability, whether they drive — and every applicant's details arrive in an email after the call.
No. She takes details and passes them on to your team, following your instructions. You decide what she can tell callers, and for anything urgent she follows your escalation instructions.
Yes. Calls that need a person can be transferred with a handoff summary. You set what counts as urgent and where it goes.
She speaks naturally and clearly, and there are no phone menus or buttons to press — callers simply talk.
Yes. Divert your existing number to AiRingDesk — when the office is busy, out of hours, or all the time. Families and professionals keep calling the number they know.
AiRingDesk is built to UK GDPR and data protection standards and is registered with the ICO. See our privacy policy for details.
Most agencies start on Essential (up to 150 calls a month) or Starter (up to 300). If you want her to book assessments into your Google Calendar, choose Professional.
Ring our live demo to hear it first, then start your free trial. Tell us about your business, divert your number and you're live — usually in about 10 minutes.